Support
Answers to the most common questions. Can't find yours? We reply to every email ourselves.
The mic isn’t picking me up
Check that Sunrise has Microphone and Speech Recognition permission: on Mac, System Settings → Privacy & Security; on iPhone, Settings → Sunrise. If both are on and it still doesn’t respond, tap the mic to stop, then start again. Typing works exactly as well as voice if you’d rather skip it for now.
It stops listening before I’m done talking, or waits too long
Sunrise auto-sends after a natural pause, and gives you longer if you trail off on “um” or “and.” If it’s consistently too quick or too slow for how you talk, tell us how, we tune this centrally.
My goals aren’t showing up on my other device
Sign in with the same Google account on both Mac and iPhone. The Mac checks for updates when its window is focused and every 25 seconds in the background; the iPhone checks on launch and when you return to it. If something still looks stale, pull down to refresh or reopen the app.
How do I cancel or manage my subscription?
If you subscribed on iPhone: Settings app → your name → Subscriptions, or inside Sunrise, Settings → Manage Subscription. If you subscribed on the web or Mac: the email receipt from Stripe has a “manage subscription” link, or email us and we’ll sort it directly. Cancelling keeps your access until the end of the current billing period.
I paid but Sunrise still shows the free plan
On iPhone, Settings → Restore Purchases. If you subscribed on the web, make sure you’re signed into the app with the same Google account you used at checkout, then reopen the app. Still stuck? Email us your account email and we’ll check it directly.
How do I delete my data?
Sign out from Settings and your account’s goals, history, and settings are removed from that device; on iPhone this also clears local data immediately. To delete everything from our servers as well, email us and we’ll remove it within a few days. See the privacy page for exactly what’s stored and where.
Something else is wrong
Email us. Tell us what you were doing, what you expected, and what happened instead, screenshots help. We read every message and usually reply within a day.